Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Here are the most common questions regarding the purchase of gold bars.

ORDER

-Where can I find the terms and conditions ?

You can find the terms and conditions at the bottom of the website

-How often are the prices adjusted ?

The price is recorded for 15 minutes, for all purchases, valid from the time you placed your first purchase in your basket.

-Can I pay cash ?

You cannot pay in cash. If you have received the Order Confirmation, you can only pay by bank transfer.

-How does the purchasing process work ?

If you have received the Purchase Order, you will receive a receipt by email. Within two business days, you will receive an Order Confirmation with an invoice.

This invoice must be paid directly by bank transfer. Once we have received the invoice amount, we will send your order with UPS.

SHIPPING

-How will my order be shipped ?

We ship standart with UPS for orders with a worth up to 8000 euro.

You can also choose for the option of dedicated transport

With an order higher than 8000 euro we will ship with dedicated courier.

Shipping cost:

UPS €20,-excl VAT (24,20 incl VAT)

Dedicated courier €150,excl VAT (181,5 incl VAT)

-Are the precious metals sent safely?

Your order will be registered and insured.

-Does Adler Edelmetall also ship products outside Germany ?

No, we ship only to Germany.

-Can I pick up my order at Adler Edelmetall ?

You cannot pick up your order. We ship only to Germany.

DELIVERY

-When will my order be delivered ?

Once we have received the invoice amount, we will send your order with UPS. Usually your order is shipped the next business day.

Please note: Shipping days may or may not be available during or around public holidays.

-What will happen if nobody is at home at delivery ?

If the driver is unable to deliver the package to you, a second attempt will be made on the next day. You will receive a message in your letter box with the contact details of UPS.

Adler Edelmetall recommends that you contact UPS by telephone to schedule a new delivery agreement on a day that you are available.

-At what time of day will my package be delivered ?

Unfortunately, Adler Edelmetall cannot specify aat what time of the day your package will be delivered. We advise you to contact UPS for more specific information.